Consumers can begin applying for and enrolling in the Emergency Broadband Benefit Program on May 12, 2021.

Help

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Need additional assistance? We're here to help you.

The Emergency Broadband Benefit Program Support Center serves consumers and those supporting consumers.

Hours
7 days a week, from 9:00 a.m. to 9:00 p.m. ET

Email
Contact us at: EBBHelp@usac.org

By Phone
Call us for assistance at (833) 511-0311

The EBB Program Support Center can help with questions about:

  • The status of your EBB Program application
  • Documents needed to show you qualify
  • Companies in your area
  • Assistance with the EBB Program Household Worksheet
  • Resetting your account

Contact Your Broadband Provider

Contact your broadband provider if you have questions about your device, service, or bill—USAC cannot provide assistance with device, service, or billing issues. You can find their customer service number on your bill or online on their consumer websites.